1. Introduction

 

Global Foods UK (“Global Foods UK”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:

• Visit our website
• Create an account
• Purchase products from us
• Contact us
• Subscribe to marketing communications

We process personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

 

2. Data Controller

 

Global Foods UK  is the Data Controller responsible for your personal data.

Registered Company Name: Global Foods UK
Registered Address: 203 Wokingham Road, Earley, Reading RG6 7DT

Email: sales@globalgroceries.co.uk

Telephone: +44 7485 586894

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

 

3. Personal Data We Collect

 

We may collect, use, store and transfer the following categories of personal data:

 

Identity Data

 

• Full name

• Title

 

Contact Data

 

• Billing address
• Delivery address
• Email address
• Telephone number

 

Account Data

 

• Username
• Encrypted password
• Order history
• Saved preferences

 

Transaction Data

 

• Order details
• Payment confirmations
• Refund records

 

Technical Data

 

• IP address
• Browser type and version
• Device type
• Time zone setting
• Website usage data

 

Marketing Data

 

• Your marketing and communication preferences

 

We do not store full credit or debit card details. Payments are processed securely via authorised third-party payment providers.

 

4. How We Collect Your Data

 

We collect personal data when:

• You create an account
• You place an order
• You contact customer services
• You browse our website (through cookies and analytics technologies)

 

5. Lawful Basis for Processing

 

We process your personal data under the following lawful bases:

 

Contract

 

To fulfil orders, process payments, deliver goods, and manage your account.

 

Legal Obligation

 

To comply with tax, accounting, fraud prevention, and regulatory requirements.

 

Legitimate Interests

 

To operate, improve and secure our website and business, prevent fraud, and enhance customer experience.

 

Consent

 

For marketing communications and non-essential cookies.
You may withdraw your consent at any time.

 

6. How We Use Your Personal Data

 

We use your personal data to:

• Process and deliver your orders
• Manage payments and refunds
• Communicate regarding orders and enquiries
• Provide customer support
• Improve our website and services
• Prevent fraud and misuse
• Send marketing communications (where consent has been provided)
  
  

We do not sell, rent, or trade your personal data.

 

7. Sharing Your Personal Data

 

We may share your personal data with trusted third parties where necessary, including:

• Payment processors
• Website hosting providers
• Delivery and courier companies
• IT and system administration providers
• Accountants and professional advisers
• Marketing platforms (where consent is provided)

All third parties are contractually required to process personal data securely and in compliance with UK data protection laws.

 

8. International Transfers

 

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses (SCCs)
• Transfers to countries subject to UK adequacy regulations

 

9. Data Retention

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Order and financial records: up to 6 years (for tax and legal compliance)
• Account data: while your account remains active
• Marketing data: until you withdraw consent

When data is no longer required, it is securely deleted or anonymised.

 

10. Cookies

 

Our website uses cookies to:

• Ensure website functionality
• Improve user experience
• Analyse website traffic
• Deliver relevant marketing (where consented)

You can manage cookie preferences through your browser settings or our website cookie banner.

 

11. Data Security

 

We implement appropriate technical and organisational measures to protect personal data, including:

• SSL encryption
• Secure hosting environments
• Access controls and authentication systems
• Firewall protection
• Regular security monitoring

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

 

12. Your Rights Under UK GDPR

 

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (right to erasure)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at:
sales@globalgroceries.co.uk

We may request proof of identity before responding to certain requests.

 

13. Complaints

 

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office

Website: https://www.ico.org.uk

We encourage you to contact us first so we can attempt to resolve your concerns.

 

14. Children’s Privacy

 

Our website is not intended for children under the age of 13.

We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will delete it promptly.

 

15. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date. Where changes are significant, we may notify you via email or website notice.