Welcome to the Global Foods website (the “Site”). These Terms & Conditions (“Terms”) govern your access to and use of the Site and any purchases made through it. By using the Site and placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use this Site.

1. About Us

Global Foods
Registered Address: 203 Wokingham Road, Earley, Reading, RG6 7DT

Email: sales@globalgroceries.co.uk

Telephone: +44 7485 586894

2. Basis of Contract

2.1 All orders placed through the Site constitute an offer to purchase goods in accordance with these Terms.

2.2 A legally binding contract is formed only when we send you an Order Confirmation email confirming acceptance of your order.

2.3 We reserve the right to refuse, cancel, or limit any order prior to acceptance, including but not limited to cases involving pricing errors, suspected fraud, stock unavailability, or incorrect product information.

3. Eligibility

By placing an order, you confirm that:

You are legally capable of entering into binding contracts; and
All information provided by you is accurate, complete, and up to date.

We reserve the right to cancel orders where this condition is not met.

4. Product Information

4.1 We make reasonable efforts to ensure product descriptions, prices, and images are accurate. However, minor variations may occur.

4.2 All products are subject to availability. We reserve the right to withdraw, substitute, or discontinue products without prior notice.

4.3 Substitutions of similar value and quality may be made where necessary.

5. Prices and Payment

5.1 All prices are displayed in GBP (£) and include VAT where applicable.

5.2 Prices may change at any time prior to order acceptance.

5.3 Payment must be made in full at the time of checkout using our approved payment methods.

5.4 By placing an order, you authorise us to charge your selected payment method for the total amount of your order.

6. Delivery

6.1 Delivery charges and estimated delivery times will be displayed at checkout.

6.2 Delivery times are estimates only and are not guaranteed.

6.3 If no delivery timeframe is agreed, goods will be delivered within 30 days of contract formation unless otherwise agreed.

6.4 You are responsible for providing accurate delivery information. We are not liable for delays or losses caused by incorrect details.

6.5 Risk in the goods passes to you upon delivery.

7. Consumer Cancellation Rights

Nothing in these Terms affects your statutory rights under UK consumer law.

Due to the nature of the products sold (including perishable food items), the right to cancel under the Consumer Contracts Regulations 2013 may not apply to many of our products.

Please refer to our separate Returns Policy for full details.

8. Returns & Faulty Goods

8.1 If goods are faulty, damaged, or incorrect, you must notify us within 24 hours of delivery.

8.2 We may request photographic evidence before processing a refund or replacement.

8.3 Refunds will be processed to the original payment method after inspection and approval.

9. Customer Responsibilities

You agree that you will:

Provide accurate account and payment information
Maintain the confidentiality of your account details
Not misuse, disrupt, or attempt to interfere with the security of the Site

We reserve the right to suspend or terminate access where misuse is suspected.

10. Limitation of Liability

10.1 To the fullest extent permitted by law, we shall not be liable for:

Indirect, incidental, or consequential losses
Loss of profits, business, or revenue

10.2 Our total liability shall not exceed the total amount paid for the goods giving rise to the claim.

10.3 Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is owned by or licensed to Global Foods and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit any content without our prior written consent.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, policies, or practices.

13. Privacy

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.

14. Complaints & Dispute Resolution

If you have a complaint, please contact us at:
sales@globalgroceries.co.uk

These Terms are governed by the laws of England and Wales. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We reserve the right to update or amend these Terms at any time. The latest version will always be available on the Site. Continued use of the Site constitutes acceptance of the updated Terms.